Privacy policy

ZIPPER TRANSIT PRIVACY POLICY

Effective Date: April, 2026

1. Introduction

Zipper Transit (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with transparency, security, and in compliance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act (NDPA). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Zipper Transit platform.

2. Information We Collect

We collect the following categories of information:

2.1 Personal Information

We collect and process the following categories of personal data that you voluntarily provide when you use our Platform:

  • Identifiers: Full name, business name, phone number, email address, physical address, profile photo.
  • Business Information: Company details, location, and services offered.
  • Financial Information: Bank details and payment-related information where applicable.

2.2 Location Data

We may collect location data from your device to provide location-based services. This can include:

  • General Location: Derived from your IP address.
  • Precise Geolocation: With your consent, collected from your device’s GPS to display relevant Pros or services.

2.3 Account & Usage Information

We automatically collect certain information when you use our Platform, including:

  • User ID (UID)
  • Account type (Customer or Professional)
  • Account type (Customer or Professional)
  • Activity logs (bookings, payments, wallet transactions)

2.4 Financial Information

  • Wallet balance and transaction history
  • Payment references and status (via Paystack)
  • Bank account details (for withdrawals, where applicable)

    • ⚠️ We do NOT store your card details. Payments are processed securely through third-party providers.

2.5 Identity Verification (KYC)

To enhance trust and safety:

  • We may verify your identity using your National Identification Number (NIN) via third-party providers.
  • Zipper Transit does NOT store your full NIN.
  • Any NIN processing is handled securely by third-party verification providers.
  • We may store limited masked identifiers where necessary for verification status only.

3. How We Use Your Information

Zipper Transit processes your personal data for the following purposes, which are lawful under the NDPR 2019:

  • Provision of Services: To enable you to use the Platform, connect with professionals (Pros), and manage bookings.
  • Customer Support: To resolve queries, provide support, and improve services.
  • Fraud Prevention: To protect our users from fraudulent activity and ensure platform safety.
  • Marketing and Communication: To send promotional offers and updates (with consent), in accordance with NDPR guidelines.
  • Research and Development: To analyze user trends, improve services, and create new features.
  • Legal Compliance: To comply with legal obligations under applicable laws and regulations.

4. Data Sharing and Disclosure

4.1 With Third Parties

We may share your personal data with trusted third parties, such as service providers (e.g., payment processors), legal advisors, and law enforcement authorities. These third parties are required to adhere to confidentiality agreements and protect your personal data.

4.2 Consent-Based Sharing

Where your consent is required under NDPR 2019, we will explicitly seek your permission before sharing your data with third parties for purposes beyond the service offered on our Platform.

4.3 Legal Obligations

We may disclose personal data to comply with court orders, subpoenas, or requests from law enforcement agencies or regulatory authorities in line with NDPR 2019 requirements.

4.4 Corporate Transactions

In the event of a merger, acquisition, or sale of assets, we may transfer your data to the acquiring entity, provided that they adhere to similar data protection standards.

5. Data Storage and Security

We may share your data:

5.1 With Service Providers

  • Payment processors
  • Identity verification providers

5.2 With Other Users

  • Limited profile details are visible to facilitate bookings

5.3 Legal Compliance

We may disclose data if required to:

  • Comply with legal obligations
  • Prevent fraud or abuse
  • Protect our platform and users

6. Payments and Escrow System

Zipper Transit operates a secure escrow system, where:

  • Payments are held temporarily until conditions are met
  • Funds are released only upon user approval or predefined triggers
We partner with third-party providers such as:
  • Paystack (for payments processing)
We do not control third-party payment systems, and their privacy policies apply separately.

7. Data Security

We implement industry-standard measures:

  • Secure authentication systems
  • Encrypted data transmission
  • Controlled database access
However:
⚠️ No system is 100% secure. Users are responsible for keeping their login credentials confidential.

8. Privacy of Minors

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that we have collected data from a minor without parental consent, we will take steps to delete such data immediately.

9. Limitation of Liability

Zipper Transit:
  • Does not guarantee the quality of services provided by professionals
  • Is not liable for disputes between users and professionals
  • Acts as a platform facilitator, not a direct service provider
All transactions are conducted at your own discretion and risk.

10. Third-Party Services

Our platform integrates third-party services:
  • Payment gateways
  • Identity verification APIs
We are not responsible for:
  • Their downtime
  • Their data handling practices
  • Their security failures
Users are encouraged to review third-party policies.

11. Your Rights

You have the right to:
  • Access your data
  • Request correction
  • Request deletion
  • Withdraw consent
To exercise these rights, contact us at:

📧support@zippertransit.com

12. Updates to this Policy

We reserve the right to modify this Policy as necessary to comply with changes in the law or business practices. Any changes will be posted on the Platform with an updated "Effective Date." Continued use of the Platform constitutes acceptance of any revised terms.